• Be punctual, have a positive attitude, and be courteous to everyone;
  
  
• Notify staff if you are unable to attend or cannot meet timelines;
  
  
• Attend an orientation session to get an overview of agency services, policies, procedures;
  
  
• Review and understand your job description;
  
  
• Complete assigned tasks on time;
  
  
• Be honest with your supervisor when discussing matters affecting your performance (transportation problems, tardiness, personality conflicts, lack of understanding of assigned tasks, clarification of role, etc.);
  
  
• Be open to "requests for assistance" from agency staff and other volunteers;
  
  
• Respect and maintain confidentiality of client records;
  
  
• Know how to operate office equipment in a safe manner, after appropriate training is provided;
  
  
• Familiarize yourself with all emergency procedures;
  
  
• Work cooperatively as part of a team effort to achieve organization goals;
  
  
• Enjoy yourself. This is a job, but it should also be fun for all of us as we work together to fulfill our mission together.

Reprint permission granted. Adapted from Youth Leadership (a project of Youth Leadership Tomorrow, Seattle, Wash.)